State Farm® Insurance Agent Ken Quach

"My Mother speaks Vietnamese so she chose a Vietnamese agent that can help her with her insurance needs. The agent that she had at this office however, always sent my Mom emails in English, which is very inconvenience for my Mom and I'm often away from home so I cannot always there to translate for her. Second, our renewed premium skyrocketed, we contacted the agent and she said the reason that the Underwriter gave her was that it went up higher due to inflation and my Mom's credit score went down and keep saying that we might have late payments - this is an assumption, not a legitimate reason. I was asking her to ask the Underwriter to provide such evidence because we've not received any documents from State Farm indicating that our premium will be higher like the agent mentioned above and she said that is all she can do, telling us we're more than welcome to shop around for other insurance instead. Unhelpful and unprofessional."

"The office is quick to pick up the phone but slow to check their emails. I have received multiple calls to remind me to pay for my insurance, or to filing out forms and sending them back, even when I already sent the form back. When I called them to tell them that I already sent the form back days prior, after searching for my reply to the email where they requested the form, the agent asked me to send the same form back again but in 1 photo instead of in 2 photos. They reminds you very often of things you need to do, even when you have already done them. Their email communication is frustrating and unhelpful. They recently sent me a form call "Acknowledgement of Coverage Rejection", saying I need to sign it, without any explanation. The form says that I reject 2 forms of coverage: uninsured motorist, and PIP coverage. When I asked for further explanation of why I need to sign it, I received this unhelpful one-sentence reply "It is the confirmation that you do not want to have uninsured motorist and PIP coverage." Their response to my question seems to assume that I cannot read. Been with this office for 5+ years. The office recently switch the person whom I communicate with in the last year or so. Overall, I don't drive much and have never had any accident that would need to involve insurance, so I can only talk about my experience as to ease of purchasing, communication, and filing regular forms."

"As new customer, I am surprised at the level of customer service. The policy was set up wrong with basic information inaccuracies. The staff are friendly and quick to address issues but are limited in there ability to actually fix them or take any initiative. Their, "kick the can, it's not my department," attitudes are not appropriate solutions for any reason. Also, I read the fine print of my policy and noticed that the persons Credit pulled for the policy isn't even on the policy or live in my home.. 👀."

"I just switched to State Farm after comparing rates on my autos and home insurance. (My family saved a LOT of money!) I dealt with Angela and she really put me at ease. She walked me through the process painlessly and was very kind and professional. She seemed happy to answer all my questions. I definitely recommend her!"

"I have been with Ken’s agency for a year and a half now and do not plan on switching any time soon. Lupe G is incredible from customer service to getting things done the right way. She is always on top of things, always has answers for me when I need them, and most importantly prompt."